Shipping & Returns
Shipping Policy
Return & Exchange Policy
When do you ship?
Orders are shipped Monday – Friday. If your order is shipping via UPS or FedEx, the order must be received by 11am pacific time to ship out the same business day. If your order is shipping via
USPS, it must be received by 9am pacific time to ship out the same business day.
Where do you ship to?
We ship domestically as well as internationally. If you have a question about domestic
shipments, or shipments going to Canada, please email gaw6666@gmail.com.
How do you ship?
Most of our orders ship via UPS. However if the items weigh less than a few pounds, we most
likely will ship via USPS. We will also use FedEx at your request.
Since we do ship most of our orders via UPS, our website will only allow you to choose that as a shipping option. However there is a comments box on the shipping selection screen where you
can write in your desired shipping method.
Small orders going to Canada and internationally will almost always be sent by USPS to help
save on shipping cost and brokerage fees. Orders going to APO/FPO boxes will also be sent via USPS.
Rates to ship?
We do not charge a flat rate for shipping. Instead we charge you what the desired shipping company charges us. The charge is based on weight and location. Therefore the shipping quote
you receive when you place and order is not your final shipping charge. We will adjust the final cost after your order has shipped out, and then charge you credit card at that time.
Your credit card is not charged when you place the order. So even though you are being quoted for UPS, you will only be charged for UPS if your order ships that way. If we ship your order by
another method, your order will be adjusted and your credit card will be charged for the adjusted shipping cost after your order ships.
You can also have us use your UPS/FedEx account number to charge your shipping to. You can either write your account number in the comments box on the shipping selection screen or email it to gaw6666@gmail.com
How to track an order that's been shipped?
If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available).
The customer may be allowed to return product within 30 days of original purchase date. In some cases, large returns resulting in significant overstock may be denied approval to return for credit.
Custom art cannot be returned or exchanged. Final Sale!
All products are subject to a 25% restocking fee. This will be deducted from your credit. There will be no credit on the original shipping and handling.
Product must be in original packaging.
Please consult customer service email: gaw6666@gmail.com if exception is needed.